Capsticks

Capsticks is dedicated to delivering outcomes that truly matter. The firm operates with a people-first philosophy, upholding the highest standards of integrity, and maintaining a forward-thinking approach in all aspects of its work.

Capsticks aims to be the legal partner of choice for organizations committed to making a positive impact. Whether serving in the health or social care sector, developing or managing social housing, delivering emergency services, or regulating complex professions, Capsticks is equipped to support clients in delivering vital services to their communities.

Instruction and Complaints Policy

With a team of over 250 specialist lawyers, Capsticks ensures prompt and effective responses to client instructions. The firm is structured to provide accessible, reliable legal support tailored to each client*s needs.

Submitting New Instructions

Clients may initiate new instructions through their dedicated client team, their Capsticks contact, or by emailing: newinstructions@capsticks.com.
All emails sent to this address will receive acknowledgment within two hours.

Before commencing work, Capsticks confirms the scope of the instruction and provides a fee estimate. The firm offers fixed-fee arrangements for a wide range of legal services, allowing clients to benefit from clear and predictable budgeting from the outset of any engagement.

Legal Services Framework Access

Capsticks is an approved provider on most major legal services frameworks serving NHS bodies, housing associations, central government departments, local authorities, educational institutions, police forces, and other public sector organizations.

These frameworks offer clients a range of added benefits, including discounted rates, early payment incentives, complimentary advisory sessions, and access to training opportunities.

A comprehensive list of frameworks to which Capsticks has been appointed is available [here]. Organizations participating in these frameworks can take full advantage of the associated benefits.

Tenders and Competitive Opportunities

Capsticks welcomes invitations to tender and participate in mini competitions under existing legal services frameworks. Understanding the need for transparency, accountability, and value for money, the firm supports clients in meeting their procurement obligations.

To invite Capsticks to tender, please contact: tenders@capsticks.com

Unwavering Commitment to Quality

Quality underpins every aspect of Capsticks* service delivery. The firm has maintained ISO 9001 accreditation since 1994 and has been recognized as an Investor in People since 2008. Its dedication to data protection and cybersecurity is reflected in certifications to ISO 27001 and Cyber Essentials Plus.

Quality is integral to Capsticks* purpose, vision, and values. The firm*s quality policy and objectives guide its actions in meeting client needs, exceeding expectations, and ensuring regulatory compliance. Capsticks* long-term vision is to be the trusted advisor of choice within its specialist sectors.

Clients can view the firm*s full Quality Policy and Client Charter.

Complaints Policy

Capsticks takes client concerns seriously and has a clear process in place to promptly investigate and resolve any service-related issues. Clients may refer to the Problem Handling Policy for further details.

Please note: Capsticks does not handle service complaints submitted by third parties. Information regarding such matters can be found in the Third Party Complaints Policy.

Practice Areas	No. of Attorneys
Corporate	11
Government Contracts	41
Litigation	27
Litigation - Health Care	64
Real Estate	28